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Dorset Heart Clinic Doctor on Laptop

Quality & Safety

The overarching theme that drives our company is enabling excellence, and our aim is simple: to provide World Class Cardiac Care, First Class Services and Stellar Patient Experiences.

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We have clear governance processes led by our Chief Medical Officer, Clinical Directors and our Head of Governance, Risk & Compliance.

Committed to Delivering Excellence

We are extremely proud of the quality of healthcare we provide and our outcome data. As part of our ongoing commitment to quality standards in healthcare, we contribute to various databases including: The Private Healthcare Information Network (PHIN), National Confidential Enquiry into Patient Outcome and Death (NCEPOD) and National Institute for Cardiovascular Outcomes Research (NICOR).

We also support external audits and quality benchmarking from the following societies: British Cardiovascular Intervention Society (BCIS), Heart Rhythm Society (HRS), British Society of Echocardiography (BSE) and British Cardiovascular Society (BCS).

Dorset Heart Clinic Stethoscope
  • Top Consultants
    Trained in some of the leading cardiac hospitals from both across the UK and the world—and with a wealth of experience in private cardiology; our consultants are the best in their field. They provide expertise in every sub-specialty of cardiology with reputations synonymous with excellence both nationally and internationally. They effectively diagnose and treat numerous common and complex heart conditions to give the healthcare each patient needs.
  • Supporting the NHS
    Dorset Heart Clinic income supports the NHS. The business model is based upon keeping private work within The Royal Bournemouth Hospital so that income can be used to benefit frontline NHS clinical services – supporting clinical staff and allowing the NHS to purchase new equipment. We believe this is an important point of differentiation between ourselves and the traditional private hospital model.
  • Leading Technology
    Technology plays a crucial role in healthcare. And the latest technology is required for the best care. For this reason, we use the latest cutting-edge medical equipment and software in the field, from patient examinations to diagnosis to treatments.
  • Safety of the NHS
    We believe high quality and safe healthcare go hand in hand. Our location within the Royal Bournemouth Hospital provides our patients with the knowledge that they have on-site access to the very best staff and clinical resources 24 hours a day, 365 days a year. Private hospitals often lack these resources and therefore require an emergency transfer policy with their nearest NHS hospital – this is why we are proud to offer Care without Compromise.
  • Quick and Easy Access
    Any health condition can be stressful, so we strive to offer quick and easy access to all our services. From same-day appointments to speedy results—rapid diagnosis to effective treatment; we aim to bring our patients peace of mind.

At the Heart of Everything We Do

Adhering to All National Clinical Guidelines

We are committed to delivering excellence in patient care, and benchmark ourselves against the quality framework used by the Care Quality Commission (CQC) in their key lines of enquiry. The CQC assesses organisations across five areas to judge whether they are: Safe, Effective, Caring, Responsive, and Well-Led.

Quality Measures

Our quality and safety framework is monitored via our Quality Structure. This focuses on areas of risk, safety and quality management. Feedback loops are built in, to ensure lessons are learned as part of our continual improvement programme.

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The Quality Committee is responsible for oversight of all aspects of Quality Governance. The Quality Committee reviews our quality dashboard on a monthly basis. Regent’s Park participates in various internal clinical audit programmes and we also support external audits and quality benchmarking from the following societies: British Cardiovascular Intervention Society (BCIS), Heart Rhythm Society (HRS), British Society of Echocardiography (BSE) and British Cardiovascular Society (BCS).

Doctor with Files Quality Measures Dorset Heart Clinic

  • We are regulated by the Care Quality Commission

  • All patients undergoing a cath lab procedure have Covid-19 & MRSA screening

  • We have had zero hospital acquired infections

  • All patients are asked to complete satisfaction questionnaires

The Care Quality Commission is the independent regulator of health and adult social care in England. The CQC makes sure health and social care services provide people with safe, effective, compassionate, high-quality care and services make improvements where required.

 

As part of their inspection, the CQC asks five key questions:

Q1: Are they safe?
Safe: you are protected from abuse and avoidable harm.

Q2: Are they effective?
Effective: your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.

Q3: Are they caring?
Caring: staff involve and treat you with compassion, kindness, dignity and respect.

Q4: Are they responsive to people's needs?
Responsive: services are organised so that they meet your needs.

Q5: Are they well-led?
Well-led: the leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.

We collect and measure patient satisfaction across all our facilities. All responses are strictly confidential and anonymous. This information is reviewed regularly to ensure that we continue to provide the best service possible.

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View Google Reviews here.

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  • We aim to exceed your expectations every time so, not only will you find a purpose-designed building, equipped with the latest technology, but perhaps more importantly, you will experience a warm welcome and a calming environment

  • We have long opening hours and run services into the evenings to provide short waiting times and fast access to diagnostics and procedures

  • Our cath lab procedures are designed around a ‘fast-track’ daycase philosophy using integrated care pathways and a radial lounge. This means some patients can be discharged in as little as two hours after having had their procedure

  • Many of our outpatient patient pathways have been designed as ‘one-stop’ clinics and we aim to undertake all the necessary tests and diagnostics on your initial visit

  • Dorset Heart Clinic is conveniently situated in The Royal Bournemouth Hospital with excellent road connections. We have a 15 bay car park with disabled spaces directly next to us and a drop-off area outside the heart clinic

For patients undergoing a cardiac procedure, we ask 12 key patient feedback questions across a number of key areas including:

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  • Involvement in decision making

  • Physical environment

  • Consultant care

  • Nurse Care

  • Dignity and privacy

  • Cleanliness

  • Likely to recommend

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Our responses to date have been overwhelmingly positive. We achieved an average patient feedback score of 99.35% across all twelve questions. Our patients gave us a score of 100% across seven of our twelve questions. With 99% over 2 questions and 98% over 3 questions. Below is an infographic summarising their feedback scores:-

Patient Feedback Scores
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