Business & Admin Office

Business Office

Anna Gray

Anna is our Business Manager. Anna was originally appointed Business Manager of Dorset Heart Clinic in 2018. She is a committed professional, with extensive healthcare operations, clinical governance and CQC Registered Manager experience gained over 25 years in the medical insurance marketplace, NHS private patient units and independent healthcare sector. Anna has the ability to manage and lead high performing teams effectively, whilst supporting company vision, mission, values and marketing strategy. Developing effective policies, processes and procedures, resulting in ‘gold standard’ customer service and improving patient pathways & public relations. Strong financial management skills, in coaching and leading teams to achieve financial targets and goals. With attention to detail, sales, training and IT Skills, coupled with excellent interpersonal and organisational ability she has a proven track record of achieving commercial success

Joanna Krata

Joanna is our Senior Private Patient Co-ordinator. She joined our admin team in 2017. She is responsible for all aspects of the private patient journey from initial contact through to arranging consultations and diagnostic tests through to booking cath lab procedures. Joanna brings a wealth of previous customer service experience from both the hospitality and healthcare sectors. She is passionate about ensuring the patient experience at the Dorset Heart Clinic is of the highest quality. In her spare time Joanna enjoys walking and deepening her understanding of English history through visiting National Trust properties.

Sarah Archer

Sarah is our private patient co-ordinator and joined our team in 2021. She is responsible for all aspects of the private patient journey from initial contact through to arranging consultations, diagnostic tests and finally booking Cath Lab procedures. Sarah brings a wealth of previous customer service experience particularly from her last role as a Ward Clerk at Poole Hospital NHS Foundation Trust. She is passionate about delivering a patient experience at the Dorset Heart Clinic that is of the highest quality. In her spare time Sarah enjoys walking and belongs to the National Trust. She also enjoys travelling and spending time with her family.

Hayleigh Giles

Hayleigh is lead financial accountant. She is responsible for the day-to-day financial management of Dorset Heart Clinic. She holds a Masters of Science degree in Green Economy and is passionate about injecting sustainability into everyday life. Alongside her financial duties, she is heading up our company's drive towards greener and more environmentally friendly policies.

She is currently preparing a four year 'save our planet strategy' which aims to ensure we are carbon neutral by 2025. In her spare time, Hayleigh volunteers as the treasurer of her local pub, enjoys walking her dog Ziggy and exercising her tarantula.

Jacob Chalker

Jacob is HR & Payroll Analyst. Jacob joined the team in 2021 having developed his skills by working in the private healthcare human resources sector over a number of years.

He is very passionate about providing quality patient care. He is responsible for the day-to-day running of the human resources and payroll functions across the business as well as being responsible for various operational areas which include logistical support.

Jacob is a talented musician playing in multiple bands and can often be found 'gigging' at various events around the Dorset area in his weekends.

Adam Beetham, Head of Finance

Adam joined Dorset Heart Clinic in 2019, in his role as Head of Finance he leads the group finance function. He is responsible for the audit, budgeting, financial performance and financial planning. Adam has extensive expertise in corporate and commercial strategy, revenue management, optimisation and cost reduction. He is responsible for the clinics relationships and commercial arrangements with insurers and other business partners; Adam also supports international patients coming to the UK for treatment. Adam is a Chartered Accountant and holds an honours degree in Accountancy and Finance, a Masters Degree in Economic Development and recently completed a post-graduate Diploma in High Dimensional Data Analysis with Harvard University.

Medical Advisory Committee

Dorset Heart Clinic has a Medical Advisory Committee (MAC) to ensure we achieve and maintain medical excellence across all our services. All medical practitioners that operate with us must complete a strict application process to apply for practising privileges and be part of our MAC. These practice privileges must be renewed annually. The MAC offers guidance and advice on all areas of clinical practice and meets at regular quarterly intervals through the course of the year. The MAC has a robust clinical governance strategy with appointed leads for clinical governance and clinical audit. The MAC also reports into the University Hospitals Dorset NHS Foundation Trust (UHD) Clinical Governance committees. This ensures robust controls are always in place for the quality and effectiveness of care we deliver. Our clinical director is Dr Jehangir Din who also holds the position of clinical director of the cardiology department at UHD. This closely joined audit, governance and reporting structure ensures that national minimal clinical standards are always being met and clinical safety is prioritised and maintained across all our services.

Executive Management Board

Dorset Heart Clinic is the trading name for Dorset Heart Clinic LLP. The LLP is an innovative LLP partnership between University Hospitals Dorset NHS Foundation Trust (UHD) and Regent’s Park Healthcare (RPH). The partnership is led by an Executive Management Board (EMB) comprising senior executive directors from each organisation. UHD is represented by Mr Pete Papworth, Chief Financial Officer of UHD and Dr Anil Ohri, Chief Executive of RPH. The EMB meets at quarterly intervals providing strategic, financial, investment and operational steer to the partnership. The partnership was incorporated on 21 November 2016.

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